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ThomasBurgos
New Member

Do you have a help desk phone number? Canvas won't load.

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Do you have a help desk phone number? Canvas won't load. Can I please just get a phone number for customer service so my child can work on his homework on our home computer? If let's him log in but then freezes - He cannot see his dashboard.

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2 Solutions
SusanNiemeyer
Community Contributor

What kind of browser are you using for your home computer?  The best browsers are Chrome and Firefox. The worst browser is Safari. Please note that Safari and Canvas don't "play" together well.

If you are using either Chrome or Firefox, make sure that you are using the latest update. If you haven't updated your browser in awhile, that can mess up Canvas.

Good luck!

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KristinL
Community Team
Community Team

Hi @ThomasBurgos - The Alpine School District has a help form available for families. Someone at your son's junior high school should be able to direct a call to the Tech Support team as well.

 

To add to Susan's suggestions, here is our resource regarding computer and browser requirements: What are the browser and computer requirements for Instructure products?  

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2 Replies
SusanNiemeyer
Community Contributor

What kind of browser are you using for your home computer?  The best browsers are Chrome and Firefox. The worst browser is Safari. Please note that Safari and Canvas don't "play" together well.

If you are using either Chrome or Firefox, make sure that you are using the latest update. If you haven't updated your browser in awhile, that can mess up Canvas.

Good luck!

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KristinL
Community Team
Community Team

Hi @ThomasBurgos - The Alpine School District has a help form available for families. Someone at your son's junior high school should be able to direct a call to the Tech Support team as well.

 

To add to Susan's suggestions, here is our resource regarding computer and browser requirements: What are the browser and computer requirements for Instructure products?  

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