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eschoch
Community Member

Embedded images not showing up

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A few other teachers and I are having issues with our embedded images in our quizzes not showing up when the students go to take them. When I click to "Preview" the quiz myself, I can see them, but none of my students can. Help?

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3 Solutions

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ericg
Community Participant

I have had the same problem but found a weird workaround (at least for my case).

  1. Have the students open the quiz and then right-click on any broken image icon.  A context menu should pop up and in that menu they should select "open in a new tab" or "view" or "download", depending on the browser.
  2. The students should then totally ignore that new tab or viewed image.  On one type of browser it asked to navigate away from the page.  This is OK.
  3. Finally, the students should then just refresh the browser quiz page.  For those that had to navigate away, just enter the quiz again.  For my students, all the missing images then magically loaded on the quiz.

I hope that this helps someone diagnose the problem and maybe find a better cure!

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Hi, if you copied the course, it's possible the images were not copied along, and the link for these images actually points to the old course (you have access to the old course, your students don't).  If you right-click the image in your browser and use "Inspect Element", or the equivalent in your browser, you might see something like this in the code (the img means image).

<img src="https://yourschool.instructure.com/courses/1234/photo.jpg" ..... >

Make sure the courses/1234 part matches what you see when you are on the course homepage of your course (in the address bar at the top of the screen).  If the numbers are different, the images are in the wrong course and need to be fixed!

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cindyk
Community Participant

After much trouble-shooting, it appears the issue is about using iPads and Safari.  Apple interferes with image content and does not load them.  We have to change settings on the iPads and effectively disable Safari.  Then the images load.  I am curious if this issues appears in other circumstances.

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21 Replies
awilliams
Community Champion

Hey  @eschoch ​, can you provide a little bit more information so we can give you the best answer.

1) Can you use student view to see if there is a "lock" icon where the image should be? (What is Student View?​)

- If you are seeing a "lock" icon where the picture should be you need to change the publish state of the file. Check out How do I restrict files and folders to students in Canvas? for more information about that.

2) If you aren't seeing a "lock" icon in place of the image when in student view, or correcting the publish state of the file doesn't correct the issue, can you describe the steps you're using to add these images?

Thanks!

Thanks for replying so quickly, awilliams​! The other teachers were having locks show up on their images, so I forwarded your response to them and it should work.

I looked in student view and the pictures are showing up, then logged in as one of my students and the pictures are showing up for her now as well. I also gave the quiz in the morning and none of the students said anything, so maybe it was a strange temporary glitch? Here's the icon that was showing up instead of the pictures: broken_internet_image_icon_poster-r0a8517b32a704c618ef72685782dc663_a3uq_8byvr_324.jpg

I uploaded the pictures while making the quiz by going to "Images" on the content bar on the right side of the screen, then clicking the "Upload a new image" button and uploading the images (they were png's in case that might be part of the problem), then clicking on them to put them in the rich content editor.

awilliams
Community Champion

Those steps you described should work for uploading a new image and embedding it into the item you're working on. I am glad to hear things seem to be working now. I am going to mark this question as "Assume Answered." Please let us know if you have any other issues we can help with. Have a great semester!

Hello, I'm having the same problem.  The image is not locked or restricted.  It is saved in my files on Canvas as a jpeg and I added it using the embed images icon.  The same failed image is showing up for my students as was showing up for the question askers students. Any advise on what I can do?

Thanks!

 @katharine_lalis ‌, you stated that the image is saved in "my files." If you mean your personal files space, then that's the problem; students cannot access another user's personal files. Try re-uploading the image to the course files space (navigating to the course itself, clicking on the Files tab in the course navigation, and uploading it there) and re-embedding it; students should then be able to see it.

Hi Stefanie,

The are in the course files.  I didn't even know there was an option to put personal files in Canvas.  Sorry for the confusion.

Any other suggestions?

 @katharine_lalis ‌, this might ultimately be a question for Canvas Support, but I would first try using the Content Selector (the panel that appears at the right side of the page when you click Edit) instead of the Embed Image icon in the RCE to re-embed the image into wherever you want it (you didn't specify where it is, but I would assume it's in a page or discussion prompt or assignment instructions). If that doesn't work, submit a ticket so a support tech can have a look at the specifics. Please refer to https://community.canvaslms.com/docs/DOC-10459-415265830?sr=search&searchId=10bbe6dd-698e-4a87-9f93-...

Thanks for following up. I’ll try this and check in with my students!

ericg
Community Participant

I have had the same problem but found a weird workaround (at least for my case).

  1. Have the students open the quiz and then right-click on any broken image icon.  A context menu should pop up and in that menu they should select "open in a new tab" or "view" or "download", depending on the browser.
  2. The students should then totally ignore that new tab or viewed image.  On one type of browser it asked to navigate away from the page.  This is OK.
  3. Finally, the students should then just refresh the browser quiz page.  For those that had to navigate away, just enter the quiz again.  For my students, all the missing images then magically loaded on the quiz.

I hope that this helps someone diagnose the problem and maybe find a better cure!

View solution in original post

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