Error Message

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FinnyASLJen
Community Member

Does anyone get the error message: "Something went wrong accessing your mic or webcam". When I record my video (it works fine) but when I am ready to send the video message or give feedback, I get the error message.  My IT and I have been trying to figure this out why I am having an issue.. I use Mac and Chrome (Google) --Let me know Thanks

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Stef_retired
Instructure Alumni
Instructure Alumni

Thanks to everyone who has participated and assisted in this thread; because of your generous contributions, we were able to pinpoint the specific issue that was affecting some users. Please subscribe to the Known Issues document  Unable to record media with Record/Upload Media to... to stay on top of the progress toward resolution.

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