Getting emails

[55899]

Im a student, and I am not getting any emails related to canvas at all. All the notifications are turned on for my account, and it says it is linked to my email. How do I fix this?

[JeffCampbell · Accepted solution]

Make sure to check the Junk/Spam filter for your email account to see if your email system might be filtering them out.

[Tech2022]

Did you ever figure out how to get emails? I  also have them turned on and have nothing in junk/spam. 

[Chris_Hofer]

Hi there, @Tech2022 ...

There are two places within your "Notifications" screen that you should double-check.  One is related to your overall notifications within Canvas, the other is related to individual course notifications.

• How do I manage notifications for a single course?
• How do I manage my Canvas notification settings?

Also, within Canvas click click on the "Account" button on the far left-hand global navigation menu, and then select "Settings".  On the right side of that screen, you will see a "Ways to Contact" heading with one or more e-mail addresses listed for your account.  Do any of the e-mail addresses displayed there have a red/orange "!" icon showing next to it?  If so, that might be the issue that you are not receiving e-mail notifications.  You can see an example of what this icon looks like by looking at the screenshot under the heading "Edit Settings" on this Guide: How do I change the settings in my user account?.  If you have that icon for your e-mail address, I believe you can click on that icon to read more information about it.

I hope this helps a bit.  Sing out if you have any questions.