Google Doc Assignment Will not Load

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JuliaSipelis
Community Member

My teacher posts many assignments with the embedded Google Docs feature and while that normally works for me, yesterday I was trying to get into the assignments that were due that day and two loading circles were on my screen where the google doc would normally be. I tried shutting down my computer, reloading the page, changing computers (multiple times) and nothing has worked. It had been doing this for a whole day at this point and it is causing me to have zeros in my classes. I am the only person that this is happening to in my class, what do I do? 

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thovey
Instructure Alumni
Instructure Alumni

@JuliaSipelis 

Just to be sure we have our bases covered, have you tried this using a different browser and or clearing your cache using this guide? 

If yes and you are still experiencing this issue I suggest reaching out to Canvas support directly to open a support ticket.

How do I contact Canvas Support?

 

 

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