Google Drive & Office365 Not Showing in Left Navigation BAR

[JodiKriner]

Hello, some of my teachers do not see either Google Drive or Office 365 when the create a new course (have tried a few times).  However, other users see the two links (and created the accounts the same way).  Any suggestions?

[Chris_Hofer]

Hello @JodiKriner ...

Are the Google Drive and/or Office 365 buttons enabled in the course navigation?

How do I manage Course Navigation links?

[JodiKriner]

Hello, yes they are - 4 teachers create a course, 2 don't show google drive/office 365 and the other 2 do..

[Chris_Hofer]

@JodiKriner ...

That's strange.  I assume that the Google Drive and O365 LTI integrations were configured at the account level (vs the course level) so that all courses within the Cavnas account have access to the tools (whether they want to use them or not).  And, are the courses in the same account or sub-account as where the LTIs were originally installed?  Just trying to think of some possibilities for you.

[JodiKriner]

Its really strange, we tried everything but no luck and couldn't find anyone who has had a similar issue.

[JodiKriner]

This is a screenshot of what the teacher's class

[Chris_Hofer]

@JodiKriner ...

Are you able to share a screenshot of what the course navigation layout looks like in the course "Settings" page >> "Navigation" tab?

[JodiKriner]

We are using the free version to pilot Canvas, so teachers are creating their own accounts.

[JodiKriner]

This is what the teacher sees

[Chris_Hofer · Accepted solution]

@JodiKriner ...

Right, but if your teacher goes to the "Settings" page of the course and then clicks on the "Navigation" tab, what are the layouts you see there?  The top set of boxes should show the current layout of the course navigation buttons.  The bottom set of boxes are items that are "disabled" and not shown on the course navigation.  You can drag those up into the top set of boxes so that they would be visible in the course navigation.  If you can get a screen shot of the "Settings" >> "Navigation" tab screen, that would be helpful.

How do I manage Course Navigation links?

Hope to hear back from you soon.