How do I report a bug with Canvas

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ARD2
Community Novice

It is not clear how to report of a bug. I am forced to use Canvas and it's buggy. I'd like to at least report the bug and hear that they are known issues being worked on (or not). Where is the right place to report bugs with the Canvas LMS?

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Chris_Hofer
Community Coach
Community Coach

Hi there, @ARD2 ...

Most often, you can report a problem with Canvas by accessing the "Help" menu within your school's Canvas environment.  This Guide outlines some of the different options that may be available to you:

How do I get help with Canvas? 

The one you would be looking for is "Report a Problem".  You'd want to be on the page within your Canvas course where you are experiencing the issue and then use the "Report a Problem" link...as this will send some additional metadata along with your ticket/issue.

Also, here in the Canvas Community website, there is a "Known Issues" area where you can see things that Instructure (the folks who make Canvas) are aware of current issues:

Known Issues - Instructure Community

(I accessed this page by clicking on the "Explore" menu at the top of this page, and then I selected "Known Issues".)

I hope this info will be helpful to you in some way.  Sing out if you have any questions about this...thanks!

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