Hello @SalenaOrr ...
Have you tried reaching out to Delta Math tech support to see if they could provide any support? Since this is a third-party product that integrates with Canvas, and since this website is mainly for providing support for the toolsets provided in Canvas, providing support for something like Delta Math is a bit more difficult. Maybe the folks at Delta Math would be able to provide more insights for you? I see the have a support page on the website you provided in your above response...on the "Contact" page. Hopefully they'll be able to help you. If you find out something, please provide an update here in this thread...thanks!