How do I stop Canvas from auto-refreshing pages?

[desiree_johnson]

When reading longer pages on Canvas, like lesson and assignment pages, the page constantly refreshes itself and jumps back to the top of the page. This is extremely frustrating. It refreshes every 8-10 seconds, which makes it very difficult to read anything. I use Microsoft Edge, and I do not have this problem with any other webpages, just Canvas. I have tried to turn off auto-refresh capabilities on my browser but have not been able to locate them thus far. I have checked the settings in Canvas but have not found anything helpful. Is there a setting somewhere in Canvas that I can use to stop it constantly jumping back to the top of the page?

[Chris_Hofer]

Hello there,  @desiree_johnson  Welcome to the Canvas Community.  Thank you for posting your question.  Although this Guide, Which browsers does Canvas support?, indicates that Edge is a supported browser, it's generally known here in the Community that the preferred browsers to use when navigating around Canvas are either Google Chrome or Mozilla Firefox.  (This is especially true when it comes time to submit assignments to your instructor.)  I think you will find your browsing experience is much improved when using Chrome or Firefox.  So, I would recommend downloading either of those if you don't have them on your computer.  Or, if you do, make sure you are using the latest version.  After trying either of those browsers out, please come back to provide an update letting us know if this helped to answer your question.  Good luck, Desiree.

[GraceScott234]

Hi, I use Google Chrome and I have the same issue. The Canvas page auto-refreshes all the time and it's only for one of my classes, it doesn't do it on the others'.

[Chris_Hofer]

Hi @GraceScott234 ...

Without being able to see your course (as we here in the Community do not have access to Canvas environments except our own), it is a bit hard to diagnose what might be going on in that specific course.  I would recommend that you reach out to Canvas Support so they can log into your account and take a look at what might be going on.  Here is some contact information for them:

How do I contact Canvas Support? - Instructure Community

Please come back to this topic to let us know how they were able to help you...thanks!  Good luck!

[tyler_clair]

Hi  @desiree_johnson ‌,

We have had this same issue reported at Utah State University and after investigating the issue it only happens on assignments that have a rubric are viewed in Edge. Something in the rubric causes Edge to jump to the top of the page. We have confirmed that if the rubric is removed the jumping stops, but then the instructor cannot use the rubric for grading. We have filed a ticket with Instructure but there was a previous ticket from last summer describing this exact issue so it doesn't look like it was fixed. In the meantime it would be best to use a different browser such as Chrome or Firefox until the issue is fixed.

Best,

Tyler Clair

[Robbie_Grant]

 @desiree_johnson ,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

Robbie

[kcornwell]

This issue has definitely not been answered.  I use all the right browsers and do all the right things and have all the right settings and it's still persist to reset especially when I'm on my home computer and it loses things consistently. I understand that sometimes I will get the message that I had and save contacts but I'd like to add that and of course I answered yes every time but I don't always get that message anymore and it's extremely frustrating and it's 2024 so it's not been handled.

[steven_dehertog]

I have the same issue in chrome. and happens when scoring assignments. so it is very frustrating because everytime it happens i need to re-enter my feedback. 

[kcornwell]

Still happening and I have googled solutions for 2 years.  Nothing

[Jesuscruz2]

Quick question: Are you using Proctorio with your Canvas course? Like Tyler_Clair, I work for Utah State University, and we’ve recently encountered this issue more frequently with our professors. I’m also experiencing this on my work computer.If you are using Proctorio, uninstalling it may resolve the issue. We recently tested this on two Canvas pages with the same problem, and removing Proctorio appeared to fix it.

[jgraham7]

I use Proctorio and when I am at work (extension installed), it's fine. The Canvas pages do not automatically refresh themselves. However, when I am at home (extension installed) Canvas, regardless of what I'm looking at, auto refreshes. I have the same chrome profile at home and at work, so there is consistency in the browser setup. The computers are different, but this shouldn't be a hardware issue.