I have issues opening canvas on the platform

[JulianTsai]

Hi,

I can’t open canvas on my lancer point as it will have huge icons of nothing I can click on and if I tried, nothing would work. I need to complete my assignment on time and this issue has been going on for weeks. I logged out of my canvas and lancerpoint account everywhere but every time I try to access it on my main computer I can’t.  Please assist me as soon as possible, that would be greatly appreciated. 

Sincerely, 

Julian 

[ericwhitmer]

I see that you are on an iPad, you will need to clear the cache for the Safari browser specifically for the iPad. Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support 

Also try using the Canvas app on the iPad and make sure that the app is up-to-date.

[Chris_Hofer · Accepted solution]

Good morning, @JulianTsai ...

I agree with @ericwhitmer.  You may have better luck using the actual iOS app rather than navigating Canvas via the web browser on your iPad.  Here are Guides on how you can download the iOS app to your iPad.

• How do I download the Canvas Student app on my iOS device?
• How do I log in to the Student app on my iOS device with a Canvas URL?
• How do I log in to the Student app on my iOS device with a QR code?

You also mentioned that you were seeing large icons on your screen.  This can sometimes happen even on a desktop/laptop computer.  And, if you wanted, you could look at this blog entry here in the Community:

• What to do when Canvas looks 'big' or 'zoomed in'!

Hopefully these links will be helpful to you.  Let folks in the Community know if you have any other questions about this...thanks!

[JulianTsai]

Hello Eric and Chris, 

Thank you for your assistance. I typed the issue in iPad but was trying to access Canvas from my desktop. I can access Canvas from a laptop but used to be able to have access from my desktop. The desktop is easier for me to see and navigate, that’s why I am trying to do my homework’s from the desktop. 

The issue is still there even though I cleared cache and history and nothing works. Still can’t log in on desktop but ok on the small laptop. Can anyone help me on this? My desktop is Microsoft system. 

Thanks,

Julian

[Chris_Hofer]

Hi again, @JulianTsai ...

If you've tried all the suggestions listed in What to do when Canvas looks 'big' or 'zoomed in'!, I'd recommend that you reach out to Canvas Support to have them look at the issue with you.  They may be able to better troubleshoot this with you rather than getting help with this here in the Community.  Please use this Guide to contact Canvas Support:

How do I get help with Canvas as a student?

Use the "Report a Problem" link when you are signed in to Canvas on your computer.

Keep us posted...thanks!

[JulianTsai]

Hi Chris,

Thanks for your assistance. I would definitely try that. I am chatting with PCC right now, trying to get help in any way possible. 

Thanks.