Images wont show up during exam in Google Chrome or Firefox, intermittently

[TarasGrinchak]

Images wont show up during exam in Google Chrome or Firefox, intermittently. How can I fix this?

Thank you.

[melodyc_lam · Accepted solution]

@TarasGrinchak Are these images from an external source (such as a website) or internal to Canvas (as in, an uploaded image file to the course itself)?

If they're from an external source, that may explain why you're having intermittent issues with images from the exam.

[melodyc_lam · Accepted solution]

@TarasGrinchak Are these images from an external source (such as a website) or internal to Canvas (as in, an uploaded image file to the course itself)?

If they're from an external source, that may explain why you're having intermittent issues with images from the exam.

[paul_fynn · Accepted solution]

Hi @TarasGrinchak 

There are two known issues with Quiz Images

1. Canvas seems to have been unpredictable (or at least not obvious) in terms of whether images are stored in the course, question banks, or teacher's personal area, and this is compounded by different impacts when using import, copy to etc.

• This is expected to be fixed by Canvas imminently

2. Firefox browser is unreliable with Quiz Images - we believe that this has been resolved in our own Canvas Beta instance, but we have a local configuration issue that means it has not been resolved in our live environment, 

• Our own advice to our students is not to use Firefox for Quizzes.

Hope that helps