Inactive Students

[KARENGREENHAW]

I have three students in a cross-listed set of courses, who are currently enrolled; however, they keep becoming inactive.  Does anyone have any ideas as to why this is happening and how to resolve the issue?

[chriscas]

Hi @KARENGREENHAW,

I'm going to assume your school/institution is using a paid instance of Canvas and not the free-for-teacher one.  I'm also going to assume your school/institution has enrollment info synced from your student information system (SIS) over to Canvas.  If all that is accurate, it's likely that the student has been dropped out of the course in your SIS, and that is syncing over to Canvas.  For my institution, this would mean that the student dropped the course or withdrew from the semester, but the exact causes could vary (especially in K12).  I'd suggest asking someone in your registration area to validate that the student is in good standing and still enrolled in that particular course, and if not they can probably tell you exactly what happened and if it will be undone at some point or not.

Hope this info helps!

-Chris