Issues with "Authenticate with Google"

[hooverg]

Good afternoon,

We are seeing an increase of students having issues Authenticating with Google to access assignments/drive/docs ect. We have tried going into Canvas and removing Google Drive, go into their Google account and remove Canvas, cleared history, and even different devices. Nothing seems to fix this. Canvas support does not respond to my support tickets I have been replying to for weeks and I am at my wits end. Though Canvas support fails to respond to any of my tickets for over a year.

In years prior clearing the device history would clear it up and now nothing seems to help. All students are on chromebooks. 

Any ideas on what we can try?

[SchaeferG]

It is not unique to chromebooks, this issue has become widespread over the last week or so.

[tcstech]

We just had a student come in and they were having a similar issue. They were not able to authenticate their Google slides through canvas because the popup would just disappear. I followed this guide (https://www.acpsk12.org/canvas/canvas-tips/drive/) and found that the second option worked for us.

Setting the cookies to "Allow All" allowed the student to get to their slides again. Hopefully this helps you out as well.

[JeffW · Accepted solution]

Hi @hooverg,

You will definitely want to make sure their browser is set to allow all cookies. I recommend checking that first.

Then you can have the user go to their canvas profile and remove the token for Google Drive under approved integrations as well as signing out under web service, then go to their drive account>security dashboard and remove any tokens pertaining to Canvas.

Then they will want to clear their browser cache for all time and sign back in to Canvas. Head to the profile again and sign in to Google under web services and then try accessing the drive material again through their course.

[StacyGiaccone]

Hey JeffW!

I have done all of the suggestions you made in the exact order you suggested.  We are still having quite a few students with this issue.  I have exhausted all options at this time.  Students get a 400 error message.  It attempts to connect just never does.  I've gone in on the Google Admin side as well and removed Canvas from their Google Account and that doesn't seem to make a difference.  I have also reset their login credentials in Google Admin to make sure there isn't a place on a personal device/phone they have signed in with a personal account in Canvas.  Still, doesn't fix the issue.  What is even more odd is that these steps work for some but not others.  Any other suggestions you have would be greatly appreciated.

Thanks!

[jeremy_evans]

My colleague and I have just found another issue/solution for this.  We just worked with a kid having the same issue with Google Cloud Assignments & Google LTI 1.3 assignments.  The problem and solution we found was that the kids with this issue had maxed out their storage in their Google Drive, so Canvas could not create anything in the student's drive.  Everything started working again once we deleted stuff from the drive to free up storage.