Live Video

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Kimberly71
Community Member

In one of my courses, the live video is not accessible while it's live. A classmate and I (that I know of-could have been more online students) didn't have access the first week so I'm not sure if that had something to do with it. 

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Hello @Kimberly71 ...

Echo360 is a third-party external tool that looks like it can be integrated into Canvas.  Unfortunately, I do not have any experience with this product.  Others here in the Community may have used Echo360, though.  I would normally suggest that you reach out to your instructor about this issue.  (Instructions on how to contact your instructor can be found at How do I get help with Canvas as a student?.)  Also, I found a support page on Echo360's website that might be of some help: Support - Echo360.

Hopefully you'll be able to get some assistance soon with this.  Good luck!

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