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astolle
New Member

Math equation editor showing at bottom of screen

Hi there, I have a teacher who called reporting that their Math equation editor is erroneously showing at the bottom of the screen (contrary to the typical pop-up box). The issue only is occurring with two quizzes, which leads me to believe it's a glitch. Any ideas?

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7 Replies
erinhmcmillan
Instructure Alumni
Instructure Alumni

Hi, Austin,

Can you confirm that the teacher is using the latest version of his or her browser? That's the main issue I always think of when something isn't rendering correctly. Reach out and see if that recommendation helps. Clearing the browser cache is also a good recommendation at any time, just to make sure the browser isn't caching something strange.

Erin

Hi Erin! Thanks for getting back to me. I'll confirm that with the teacher. When I opened it on my side from the admin view, the same issue was occurring. I assume we're using the latest version because the school manages it and is very good about keeping it updated.

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James
Community Champion

Another user is reporting a similar issue: https://community.canvaslms.com/thread/52827-math-editor-not-popping-up 

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Thanks, James, I'm noting this question as assumed answered and let's follow the other thread for updates.

Erin

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erinhmcmillan
Instructure Alumni
Instructure Alumni

Austin,

If you wouldn't mind, I'd recommend submitting a support case ("report a problem" through the Help menu) so our teams can investigate further.

Thanks!

Erin

Will do, thank you!

mpobocik
Community Member

Has there been a solution to this? I have faculty reporting the same issue today.

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