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rgibson1
Community Champion

New Assignment Tool Notification

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A student relies on the notification (blue dot) for her assignments (upcoming and feedback, etc). She completed an assignment that allowed unlimited attempts. She completed it and was graded with feedback. She responded to the feedback. However, the blue dot notification still appears adjacent her score (actually, two dots adjacent two scores) and she sees the "2" in a blue circle adjacent the grades on the sidebar - indicating there is grading or feedback. These are not clearing no matter what I try.

Is this a bug or does she need to do something?

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1 Solution
greydon
Instructure
Instructure

Hello @rgibson1 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with clearing  the blue dot from the student's notification views. @Ron_Bowman posted some good other threads for options of clearing  it as well. We always recommend them clearing their cache, trying another browser, seeing if  they can duplicate it in the app, another wifi, etc. If none of  those things  have fixed it, you could contact Canvas Support. They do have a way to clear the  user's cache on  their  end that (very rarely) is the cause of an issue like this and can help.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767  

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4 Replies
Ron_Bowman
Community Champion
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rgibson1
Community Champion

Just an update that this student still has two blue dots. They will not clear no matter what we try. Has to be a product bug.

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greydon
Instructure
Instructure

Hello @rgibson1 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with clearing  the blue dot from the student's notification views. @Ron_Bowman posted some good other threads for options of clearing  it as well. We always recommend them clearing their cache, trying another browser, seeing if  they can duplicate it in the app, another wifi, etc. If none of  those things  have fixed it, you could contact Canvas Support. They do have a way to clear the  user's cache on  their  end that (very rarely) is the cause of an issue like this and can help.

Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767  

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rgibson1
Community Champion

Not a cache issue. Happens on multiple computers and browsers. (And the blue dots are still there. Weeks later.)

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