New Assignment Tool Notification
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A student relies on the notification (blue dot) for her assignments (upcoming and feedback, etc). She completed an assignment that allowed unlimited attempts. She completed it and was graded with feedback. She responded to the feedback. However, the blue dot notification still appears adjacent her score (actually, two dots adjacent two scores) and she sees the "2" in a blue circle adjacent the grades on the sidebar - indicating there is grading or feedback. These are not clearing no matter what I try.
Is this a bug or does she need to do something?
Solved! Go to Solution.
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Hello @rgibson1
Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with clearing the blue dot from the student's notification views. @Ron_Bowman posted some good other threads for options of clearing it as well. We always recommend them clearing their cache, trying another browser, seeing if they can duplicate it in the app, another wifi, etc. If none of those things have fixed it, you could contact Canvas Support. They do have a way to clear the user's cache on their end that (very rarely) is the cause of an issue like this and can help.
Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:
https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767
