New Quiz: Copy with Images

[MrReed]

This morning I have multiple teachers who are experiencing issues with copying a "New Quiz" between courses.

The new quiz is created in a "Sandbox" course.

Question stems include images added via "Insert > Image >Upload Image"

The quiz is copied to a live course with students.

Today the images are not being copied along with the quiz.  Instead the quiz is linking to the image located in the "Files" section of the original, sandbox course.

My teachers have not experienced this issue before, and the documentation says that the copy will include all linked files (https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-copy-a-quiz-to-another-course-in-New-Qu...)

Is anyone else experiencing this issue suddenly?   Is it a known issue/glitch, or a change in functionality?

[bdye]

We have a ticket in with the same issue.

Canvas did respond that it's a known issue and engineers are looking into it.

[tina_christophe]

Hi

As a quick fix, does it work to go into the course and re-upload the image to the quiz question, thus creating a link to the image within the course not via the copy process?

We are also struggling with the same issue.

thanks

[DebraPerry]

The workaround that I have found so far is to go into each class and then upload the photo for each question in the quiz. This is very time consuming (5 classes X4 images each) but the student can then see the image. 

[ShawnHarahush]

I am experiencing the same issue and hoping they fix it soon.  

[kdewey]

As of April 19th, I am still having this issue. Appeared yesterday the 18th, and another student reported it the 19th.

Sure hope there is a quick fix.

[TreyLeech]

Same issue still on June 26, 2023. 

[HansjoergVollme]

Same issue on July 6 2023

[JayParekh]

Same issue on July 27 2023. We just found out the issue and that is caused in our blueprint courses. Its just not feasible for us to update images in each of the associate courses. 

[tcurrie]

Continues to be an issue.  And this is why I have NOT used the new quiz format but thought it was fixed.

[sjones11]

Yikes!  I'm guessing this is a feature at this point 🙂

[KimberlyHendrix]

I am having this issue! I am trying to convince my Bio PLC that Canvas is great. I create the entire unit in our shared PLC Canvas page, including quizzes. But when we Share the Module with each teach, images in the New Quizzes are not showing up. I have to send out the images to each test and have them go into their page and add the pictures. 

Any word on a real fix for this?

KJ

[HansjoergVollme]

Hi,

I'm in contact with the Canvas Customer Support but so far they haven't been very helpful as they can't reproduce this issue on their end. I doubt there will be a fix (anytime soon).

[KimberlyHendrix]

Suggestions to Canvas tech team. Go into a teacher's classroom that is having the issues and watch from their end. Canvas has many "qwerks" that were not there last spring. Our kids are having more and more issues with Canvas.  Thank you for letting me know. I appreciate your time. - Kim

[KayceDavis]

Same issue 9/11/23

Very time consuming to upload each image to each course individually and my team is discouraged.

[caldwell]

I'm having the same issue. Add images to a new quiz question. Use the "Copy to" function to send it to another course. Images are all missing. I see the same thing when copying an entire course or importing the quiz via the import feature in course settings.

[SomeOwl]

FIX FOR SPECIFIC PICTURES:

When making the quiz, upload images use the URL address of images found on the web. Those URLs will work in other classes. Until the URL changes or the image is removed.

However, uploading your images from your computer will not copy the image into other canvas classes ever.

[Brandon_Rice1]

Same issue 9/22/23.  I knew that NCVPS (North Carolinas statewide virtual course provider) had opted not to use the new quizzes, and now I see why.   I am having to update every picture for each question across every course after copying the quiz from my sandbox.  Canvas has been quite degraded overall this year, with very buggy updates that seem to be languishing without a fix in sight.

[MichaelDross]

Our school district uses tax payer dollars to give teachers and students the best experience they can get with an LMS. 

THIS NEEDS TO BE FIXED!

If I use the old style quiz, will I have something that works?

Unacceptable....

[BobLewis]

We believe we have found a solution to the issues listed above and below, give it a try. This is what we sent to staff:

Copying Quizzes in Canvas

Here are the steps that teachers need to take to ensure that their images are retained within their quizzes as they go from course to course.

DO NOT SEND ITEMS TO THEIR DESTINATION UNTIL YOU VERIFY EACH OF THE FOLLOWING ITEMS FROM THE CHECKLIST

1. Are all of your image files .PNG?
1. Copied quizzes do not like other image file types, especially Sophomore’s devices.
2. Are you using the commons to send the quiz to its new locations instead of “Copy to…”?
1. By publishing the quiz to the commons, we have found that the item does not have issues as long as all other conditions listed above have been met.
2. We have found that “Copy To…” works, but the images do not come over correctly. This is a known Canvas issue. They claim to have a fix, but we find it to be more difficult than the fix we have on our end.
3. Here is their fix for it, 
1. How do I export a New Quiz from a course?
2. How do I import a quiz from a QTI package in New Quizzes?
3. Are you sending the original quiz’s location to the new destination?
1. Copies of the original quiz do not play well.
2. Always choose the original quiz file.
3. For example, I copied the original from our shared sandbox course into my own Sandbox and then published it to the commons from my sandbox, not the original source location. This has been known to cause degradation.
4. Have you already tried and failed to send this quiz to its locations?
1. Always make sure you verify the above items before attempting to send the quiz.
2. Even if the quiz is deleted, a ghost copy remains in the course, so technically nothing is ever truly deleted. They always hold connections to items that come from the same source.
3. For example, I copied a quiz and the images don’t work. I deleted the quiz from the course and adjusted the original to match the image file type that should work. I then sent the quiz to the new destination again, but the images still didn’t work. What is happening is that because it was in the course and the same source, technically, is added back into the course, it brings the old version instead of the new version because it is still “technically” the same item so it comes back with what it was when it first came over.
4. If this occurs, you will need to individually fix the images within the course.
1. For example, if I pushed a quiz to four courses and found the image issue occurring, I would then need to go to each course and fix the images within those quizzes.

We understand that this is not how it is “supposed to work” in all of our minds and we have reached out to Canvas about it, put in tickets, and talked to our rep, but their programmers have yet to make our desired path a reality.

[BobLewis]

We believe we have found a solution to the issues listed above and below, give it a try. This is what we sent to staff:

Copying Quizzes in Canvas

Here are the steps that teachers need to take to ensure that their images are retained within their quizzes as they go from course to course.

DO NOT SEND ITEMS TO THEIR DESTINATION UNTIL YOU VERIFY EACH OF THE FOLLOWING ITEMS FROM THE CHECKLIST

1. Are all of your image files .PNG?
1. Copied quizzes do not like other image file types, especially Sophomore’s devices.
2. Are you using the commons to send the quiz to its new locations instead of “Copy to…”?
1. By publishing the quiz to the commons, we have found that the item does not have issues as long as all other conditions listed above have been met.
2. We have found that “Copy To…” works, but the images do not come over correctly. This is a known Canvas issue. They claim to have a fix, but we find it to be more difficult than the fix we have on our end.
3. Here is their fix for it, 
1. How do I export a New Quiz from a course?
2. How do I import a quiz from a QTI package in New Quizzes?
3. Are you sending the original quiz’s location to the new destination?
1. Copies of the original quiz do not play well.
2. Always choose the original quiz file.
3. For example, I copied the original from our shared sandbox course into my own Sandbox and then published it to the commons from my sandbox, not the original source location. This has been known to cause degradation.
4. Have you already tried and failed to send this quiz to its locations?
1. Always make sure you verify the above items before attempting to send the quiz.
2. Even if the quiz is deleted, a ghost copy remains in the course, so technically nothing is ever truly deleted. They always hold connections to items that come from the same source.
3. For example, I copied a quiz and the images don’t work. I deleted the quiz from the course and adjusted the original to match the image file type that should work. I then sent the quiz to the new destination again, but the images still didn’t work. What is happening is that because it was in the course and the same source, technically, is added back into the course, it brings the old version instead of the new version because it is still “technically” the same item so it comes back with what it was when it first came over.
4. If this occurs, you will need to individually fix the images within the course.
1. For example, if I pushed a quiz to four courses and found the image issue occurring, I would then need to go to each course and fix the images within those quizzes.

We understand that this is not how it is “supposed to work” in all of our minds and we have reached out to Canvas about it, put in tickets, and talked to our rep, but their programmers have yet to make our desired path a reality.

[TinaRobinson1]

If you use the "Send to" option for sharing the quiz to yourself, the quiz with the images will be saved in your Shared Content.

[wendy-riggs]

It is sort of a deal breaker for building high quality question banks, if they are broken each time you use them in a new class. Please please please, fix this Canvas!

[MOORESHANNEN]

Still having the same issue on 10/6/2023. Please do not get rid of Classic Quizzes if this issue is not fixed in New Quizzes. This is not an issue with Classic Quizzes.

[KimberlyHendrix]

My kids have to jump through a bunch of hoops with quizzes. We have to go in and wipe their browsing history & cache somethines to even get the quiz to load.  Sending quizzes to other teachers is frustrating because some images send while others do not. I love the platform otherwise but the quiz issue is bushing my buttons 🙂

[kellied]

Hi, this seems to be an ongoing issue that has not been addressed, I've been reading threads that date back to the beginning of 2023. It would be great if Canvas could actually get on top of this problem sooner rather than later. My institution has spent countless hours migrating all classic quizzes to new quizzes throughout the year (we have about 800 quizzes for the year). Now, to find that the images in new quizzes are not copying across so we have to upload all images again to individual quizzes (each quiz has multiple images) is just ridiculous. 

I look forward to hearing of any gains made with this matter.

[KeeleyLowery]

Same issue November 1.  

[WilliamHogan1]

I am also having this issue. I had a live chat tonight and the rep said there is no way to attach an image to a question and have the image stay attached when shared with other users or copied to another course.

[mmiddler]

Has anyone tried creating questions in a bank as the first step and then creating the quiz from the bank questions?  At that point I would think the quiz can be copied to other courses and the image links would be valid because they are in a question bank and not local to a specific course.  I tried it and it seems to work so far but not sure what will happen if I continue to copy these quizzes in future courses.  Will it maintain the image links or not?  We'll see!