New Quizzes, LockDown Browser & Monitor, and Import Course Content

[wchang]

Hi,

I am our Canvas Admin in my school. We use New Quizzes (NQ) in some of our course masters. The NQ are set up to draw questions from the Item Bank(s) and we have LockDown Browser & Monitor (LBM) enabled.

When we import the master content into a new course, the NQ migrated fine but, not the LBM settings. The LBM appeared to be fine in the new course under the Quizzes. It looks like, "Quiz 1 - Requires Respondus LockDown Browser + Webcam". However, when I go into LockDown Browser from the course navigation, the Quiz 1 shows "Not Required" for both LockDown Browser and Proctoring columns.

Obviously, something went wrong during the importing process and the LBM settings go lost in translation.

I know we can re-enable the LBM in the new courses as a workaround. But it would be labor intensive. 

I reached out to both Canvas and Respondus supports. Both supports pointed finger at each other.

Has anyone encounter this issue? Any help and/or suggestions would be appreciated.

[ColtonSwapp]

Hello @wchang 

Thanks for posting this in the Canvas Community! 

This is a great question! I am very sorry you keep getting sent in circles. From how I understand it, Respondus HAS to be re-enabled in the LDB settings for any course you copy the quiz too. I think it has something to do with the way the LTI works in each specific course and instance. If you copy a quiz from a master shell that has it enabled already, the LTI information does not come over with it, and does not get enabled following the import into the new course shell. 

I don't know why that is, but I believe it is intended to work that way. 

-Colton 

[wchang]

Hi Colton,

Thanks for the reply. The same issue does not happen with Classic Quizzes. I also found a few members here are experiencing the same problem. So I do not think it is intended to work that way. 

--Wen

[adam_c_voyton]

This is a known issue. It’s definitely odd the settings copied over okay in Classic Quizzes, but they’re lost in New Quizzes. At our institution, our workaround is to manually activate and repair Respondus Lockdown Browser and Respondus Monitor in each course running New Quizzes, by identifying them with the extra information that’s added. Hoping a more automated solution becomes available in the future. It’s tedious to manually activate across multiple courses and New Quizzes. 

[pjonas1]

Hi Wen,

This is a super frustrating issue that has been around for a while. I started a case with Instructure in June of 2021. It's not just that Respondus Monitor is turned off, all settings are reset as well and have to be manually reenabled. I did the math and I am now spending over 1,000 clicks and 200 copy-and-pastes every semester to reenable my Respondus settings.

If it's helpful for your case, I made a short video demonstrating the issue. Don't let Instructure point the finger at Respondus. Copying works fine in Classic Quizzes as well as other LMS (e.g. Moodle).