No E-mail Notification After the Latest Release

[mertalpaydin]

Canvas suddenly stopped sending me e-mail notifications even tough I have my settings set-up. Then I realized a recent Canvas release on 27th of August and investigated further. I realized that this was the time the issue started. I received notification I supposed the receive before that. I specifically refering to the immediate e-mail notifications. I still receive daily summaries.

[JonathanBurnos · Accepted solution]

Hello @mertalpaydin,

We understand you're experiencing an issue with immediate email notifications in Canvas, even when your settings are configured correctly. We understand how frustrating this can be, especially when you need to stay on top of important course updates.

To help us get to the bottom of this, we recommend the following steps:

1. Check your email address: Make sure your email address is confirmed in Canvas. If you see an exclamation point next to your email in your account settings, please follow the confirmation link to verify your address. Unconfirmed addresses will not receive immediate notifications.

2. Verify your notification settings: Double-check that your preferences are set to notify immediately for the specific types of notifications you want to receive.

3. Contact Canvas Support: If your settings are correct and your email is confirmed, please reach out to Canvas Support directly. They have the tools to investigate account-specific issues and help troubleshoot why your notifications aren't coming through.

We appreciate you taking these steps, and we're here to help you get this resolved.

-Customer Success Team

[Chris_Hofer]

Hello @mertalpaydin ...

In addition to the information that you received from @JonathanBurnos, I just wanted to confirm with you that you are checking both your overall Canvas account notification settings and also your individual course notifications...as these are two separate things.  Here are a couple links for you to look through:

• How do I manage my Canvas notification settings?
• How do I manage notifications for a single course?

Please review these Guides to ensure your notification settings are configured correctly.  Let us know what you find.  If your notification settings are set correctly, you may need to reach out to Canvas Support (as Jonathan mentioned in his reply.)

I hope this helps a bit!