Not Receiving Credit for the 5 Point Pretests

Community Novice


My teacher asked me to connect with the Canvas help.  Every time after I take the chapter pre-test, I receive a score but do not receive credit for taking the pre-test.  It shows on my end as "done".  

My teacher thinks it may be a tech issue that is only happening to me.  I am attaching the same pics I submitted to her for Chapter 13's pretest.  I have taken the pre-test twice.

I have taken all the pretests for this course so far except for 1.

Please advise.


Deborah McDonald

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