Not receiving email notification about newly posted announcements

[MonikaFletcher]

Our participants or Students are not receiving email notification when new announcements are posted.  Any suggestions?

[drgiggs]

None of my announcements at either of the 2 schools I work at were pushed to email today.

[Chris_Hofer]

@MonikaFletcher and @drgiggs ...

To confirm, do your students have their individual notification settings configured so they are notified when announcements are posted?

[KarenRose]

I have the same problem!  When I post an announcement, there is no email notification.  I have never had this problem before -- please help!  

[JennyDruckrey]

We've also noticed this problem.  I submitted a ticket to support yesterday, and it was escalated to L2 support, though I haven't seen anything listed in known issues.

[chriscas]

Hi everyone,

Are any of you still experiencing the issue?  I see there was a potential known issue, Editing an announcement but not the "available from" date breaks notifications but the page there indicates Instructure couldn't reproduce the issue.  I also see there was an enhancement around announcement notifications and blueprint courses released this week on the  Canvas Deploy Notes (2024-11-06) - Instructure Community - 619719  notes.

Let us know if this was actually resolved for your schools/institutions.

-Chris