Question banks from a user's manually created course are not available using Classic Quizzes Find Questions from another course

[cheryl_colan]

I have a new faculty member who created a course and began creating Question Banks in it using the Classic Quizzes engine. He had hoped to build question banks in this "Quiz Banks" course during the term and be able to use Find Questions to populate weekly knowledge check quizzes in his SIS-connected courses. But the question banks from this course do not show up in the other courses. They only show up if he creates a quiz in the "Quiz Bank" course.

What could the source of this issue be, and how can I fix it for him?

One thing I noticed is that his "Quiz Banks" course was not in the same subaccount as the SIS-connected courses. I changed that for him as an admin. But the question banks are still not available in other courses.

[cheryl_colan]

This Instructor Guide says "You can add questions from all of the question banks that you have built in other courses where you are the Instructor". I have confirmed the faulty member is an instructor in all the courses, including the "Quiz Bank" course.

[cheryl_colan · Accepted solution]

I can resolve the problem by having him Bookmark question banks, but I would still like to understand why he can't see them without taking that step. 

[dbrace]

Hi @cheryl_colan,

I do not have an answer to this problem but I have:

1. logged into Canvas Free for Teacher (I keep this account around for testing purposes like this) in beta
2. I reset two courses that I have so that they were blank and I could start from scratch
3. I gave one of them a nickname of "Course 1 (Banks)" and the other a nickname of "Course 2"
4. I went into "Course 1 (Banks)" and created a question bank with two true/false questions
5. I went into "Course 2" and created a quiz
6. while editing the quiz I just created, I was able to click on "Questions" and then "Find Questions"
7. the question bank from the other course apppears, along with the two questions

Please see the PDF file with some screenshots.

Based on my quick experience, in general, the question bank functionality and its ability to be cross-course (without favoriting) seems to be working.

Are you able to share more information?

-Doug

[cheryl_colan]

Thanks, @dbrace. I don't have additional information to share. This just did not work as expected. But as I posted, if the faculty member bookmarks the question banks, then they show up for him in his other courses.

[dbrace]

Interesting, @cheryl_colan. Then my recommendation would be to reach out directly to Canvas Support to have them look into what is going on.

-Doug