Student name not appearing on my people list

[erica_wagner]

Hi all, I have a student who has accidentally dropped the course. While we are struggling with re-adding her, I wanted to give her access to the canvas site again, but her name is not on my people list (to re-set her as active). When I attempted to re-ad her by entering her student ID in the +People option, it tells me she is already enrolled. I can re-invite her still, but will it give her access to her previous course work?

But she is not on the list. Is there a way to get the people list to show inactive students so I have the option of changing this student's status? I'm sure it's there somewhere on the people page, but I don't see a way.

[Chris_Hofer]

Hi @erica_wagner ...

Might the student have been set as concluded?  Do you have the option to restore the enrollment?

• How do I view concluded enrollments in a course?
• How do I restore a concluded enrollment in a course?

Looking forward to hearing back from you on this.

[erica_wagner]

I think they probably are set as concluded, since they dropped the class (by accident somehow), but I don't see their name on the list at all and I don't see any obvious way to get concluded students to pop up so I can re-activate them.

[Chris_Hofer · Accepted solution]

Hi @erica_wagner ...

It sounds like you are going to need to have a conversation with your school's Canvas administrator to discuss this further.  Or, if you know who is in your school's Online Learning / eLearning / Distance Education department, they might be able to help, too.  Hopefully you'll be able to get this resolved soon...thanks!

[erica_wagner]

Thanks! This problem took care of itself, as the student never followed up with attempting to re-enroll. But it would be nice to know how to reactive a student who was deactivated, in case this ever comes up again. If it does, I'll try to contact our school canvas person directly.

[erica_wagner]

It's happened again this semester. A student who is enrolled in the course never appeared on the people list for canvas. I hand sent them an invite, but it's probably moot, since they don't appear to be participating in the class. Still, there are other non participating students who were automatically added to canvas, so I am unsure why some students who are officially enrolled end up on the roster and some don't.