Student name not appearing on my people list

[erica_wagner]

Hi all, I have a student who has accidentally dropped the course. While we are struggling with re-adding her, I wanted to give her access to the canvas site again, but her name is not on my people list (to re-set her as active). When I attempted to re-ad her by entering her student ID in the +People option, it tells me she is already enrolled. I can re-invite her still, but will it give her access to her previous course work?

But she is not on the list. Is there a way to get the people list to show inactive students so I have the option of changing this student's status? I'm sure it's there somewhere on the people page, but I don't see a way.

[Chris_Hofer]

Hi @erica_wagner ...

Might the student have been set as concluded?  Do you have the option to restore the enrollment?

• How do I view concluded enrollments in a course?
• How do I restore a concluded enrollment in a course?

Looking forward to hearing back from you on this.

[erica_wagner]

I think they probably are set as concluded, since they dropped the class (by accident somehow), but I don't see their name on the list at all and I don't see any obvious way to get concluded students to pop up so I can re-activate them.

[Chris_Hofer · Accepted solution]

Hi @erica_wagner ...

It sounds like you are going to need to have a conversation with your school's Canvas administrator to discuss this further.  Or, if you know who is in your school's Online Learning / eLearning / Distance Education department, they might be able to help, too.  Hopefully you'll be able to get this resolved soon...thanks!

[erica_wagner]

Thanks! This problem took care of itself, as the student never followed up with attempting to re-enroll. But it would be nice to know how to reactive a student who was deactivated, in case this ever comes up again. If it does, I'll try to contact our school canvas person directly.