Student response to discussion appears blank to teacher

[LorettaAsay]

Student is making a response in a discussion and can show screenshots of what she submitted. Intermittently, her responses appear blank to me. If I go to “edit” her blank response, I see what she has submitted. 

[JessicaDeanSVC]

The first thing that comes to mind for me is wondering what browser you are using. Often, content won't appear correctly in Canvas if you are using an older browser (or even a current one if it's Safari...). You can visit Canvas' browser requirements page to see if your browser is up to date or has some other settings that commonly cause issues in Canvas. 

[Chris_Hofer · Accepted solution]

@LorettaAsay ...

In addition to the info that @JessicaDeanSVC provided, I might also suggest you clearing your browser history/cache.  After that, close your browser.  Then, re-start the browser and log back in to Canvas.  See if anything has changed for the better.  If not, then you might want to reach out to Canvas Support.

• How do I clear my browser cache on a PC?
• How do I clear my browser cache on a Mac?
• How do I get help with Canvas as an instructor?

Hopefully this will also help.  Please report back if things worked for you.  Please let us know what Canvas Support says, too.

Thanks!