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We have been using the Canvas Google Drive LTI since we got Canvas 3 years ago without any issues. Then a week ago, I started getting reports that students could not access Google Docs which were posted by their teacher in assignments and modules on Canvas. Instead, the LTI tries to open and then produces the following error message:
We cannot access the requested file. Please contact the administrator of the Google drive account for further details.
What makes this so perplexing is we have changed NOTHING in the past few weeks with our Canvas or Google consoles. The same students who could access Google docs in the past through Canvas, now can't. And if I try to access these google docs as a teacher in the Canvas assignment, I can, BUT if I act as a student in the same web browser on the same assignment, I get the error message. This is clearly a Canvas issue, not browser or user based or based on Google Drive.
Below is a screencast video of the issue.
Error message using Canvas Google Drive LTI as a student
Hi @TechRav ,
While I do not have a solution for this, I can confirm that our school district has been facing a very similar problem to the one that you're facing.
Our students documents wouldn't be found, their assignment submissions wouldn't exist even after they submit it (both on the teacher and student end), and in fact I think our Google Apps app in our account app settings completely disappeared. I know that Google Apps LTI did discontinue one of there services, but knowing that there are two, I believe the other one is still available.
I am wondering the same thing that you are, if you wouldn't mind letting us know what seems to be the issue back here in the Community, please do! I know myself and several others have been wondering the same thing.
Best of luck!
Noah
I will definitely post when I get a solution. Been waiting over a week for Canvas support to come up with one and have tried recreating the Google LTI integration myself on Canvas. Nothing has helped so far. ☹️
Just wanted to jump in here because we are experiencing the same thing. Not all of our students are getting this error but upon messing with one of the students that was working it all the sudden broke and stopped working. So my guess is it's something with their Google LTI app when it needs to reauthenticate in and breaks. Please update if you find the answer and i will do the same.
Same exact situation in our district. Used to be able to remove/reauthorize to workaround, but now even after all authorizations are successful, we still get the "We cannot access the requested file. Please contact the administrator of the Google drive account for further details." Need to know why this Google Drive LTI is not working
I would also like to add our school is experiencing the same issue and we have been unable to find a solution regarding this issue. My coworker and I are actively trying to find a solution as well so if we come across anything, I'll be sure to share with this thread as well. Some solace knowing it's not just us!
In case this helps: students should still be able to view embedded Google Docs, Sheets and Slides within Google Drive itself under the "Shared with me" tab. It appears students are still getting the permission to view the document when a teacher embeds the document but are unable to view it through Canvas. We are asking students that experience the error to check their Drive under Shared with me to access the document while we figure out what is going on.
Our district is also experiencing this issue. So far, I'm only aware of a few students though.
Facing the same issue here. I've opened a case with Canvas and Google, but Google has referred me back to Canvas. Here are the errors we get in Chrome when trying to load a cloud assignment.
Chrome Errors in Canvas
Experiencing similar issues this week as well. Students can access some assignments using google LTI but not all. Went through all of their removing and re authenticating steps and still will not work for specific assignments.
We are also seeing similar 400 errors in dev tools as well. No Major changes in google admin or Canvas settings that we made.
Makes me wonder if we're all on the same server. Other schools in my state are not seeing the issue. What happens if you all run an "nslookup yourdomain.instructure.com"? Here are the results from mine. I wonder if we're all just on the server/cluster204 that is hosed at the moment.
Non-authoritative answer:
Name: canvas-iad-prod-c204-1247289145.us-east-1.elb.amazonaws.com
Addresses: 3.224.68.44
44.195.244.243
44.207.216.168
Aliases: wl.instructure.com
cluster204.instructure.com
We are in west (but located in Pennsylvania!!)
Non-authoritative answer:
Name: canvas-pdx-prod-c249-1025512451.us-west-2.elb.amazonaws.com
Addresses: 35.86.16.245
52.41.62.118
52.27.11.178
Aliases: southallegheny.instructure.com
cluster249.instructure.com
Okay - so maybe more widespread then. Op mentioned this was escalated to Lvl 3, so is my case.
My nslookup is not the same.
Does this mean it's related to security in the IT department?
We are also having this issue, starting with 1 or 2 and continuing to build up. I contacted Canvas who promptly sent me to Google support and then want me to contact canvas with my findings from Google. I'm so frustrated.
We are experiencing the same issues! only affects some students not all. Strange
Same in our case. I am wondering if id has something to do with Google Apps LTI vs Google LTI 1.3 but regardless - Drive share is not working well.
I was thinking the same thing on our end, however their latest community post indicated they were no longer planning on deprecating Google Apps LTI. We have tried using the new Google Assignments LTI 1.3 as well and getting "file not shared" message when a teacher tries it.
So this definitely seems:
Has anyone heard from Canvas and/or Google?
Yes, I heard back this morning from Canvas. Here is the response.
We're receiving reports of Google authorization permission issues from schools all over. This is not specific to your cluster. And changing the location of your instance wouldn't fix this issue. Our engineering team has identified what they think is the cause of the issue and has been working with Google (starting today 1/9/25) to get this resolved.
Thank you for this information. Hoping it gets resolved soon!
You would think maybe they would put this on their status page to let other schools know that they are aware of the issue. Not sure how widespread an issue has to be for them to do so.
Agreed – that was one of the first places I checked, and seeing nothing I spent 1+ hour going through all of our settings, etc.
While I agree that it would be useful for them to add this information to their status page, I think Canvas generally tries to keep the more general and global things (global, meaning features and resources that all schools use) more than updates on external apps. Not all schools or institutions use the Google LTI, so they may try to simplify it down.
I wonder though, does Google have anything on their status pages about this issue?
Canvas points to Google, Google points to Canvas. We got nowhere reaching out to support, so glad someone has gotten traction with Canvas. They own the Google Cloud tool, Google owns Canvas Assignments LTI.
Thank you for providing this information!
Experiencing the same exact issue in our district as well. I hope it is fixed soon!
we are having the same issue
We are having the same issue. A handful of students. Have tried a variety of suggested solutions but still getting no correction.
This seems to be also affecting the Google LTI on IPads in the Canvas iOS app for teacher to have Google docs/slides assignments . Any tips on fix?
We are also experiencing this issue in our district. It is sporadic and does not affect every student or every course that has Google Drive LTI used. We are located in Wisconsin. We get that same error message:
"We cannot access the requested file. Please contact the adminstrator of the Google drive account for further details."
No matter what we do, we cannot get Google Drive to authorize to view the document/assignment.
Hoping for a resolution soon.
Just adding our name to the list of this.
To help any possible Canvas person looking at this, the other solutions we've tried that I don't believe we've mentioned here is logging out of the google drive, deleting the Google LTI token on the account of the student, then re-logging in, and while access to Google Drive does seem to re-activate, clicking into the assignment gets the eternal spinning circle.
Most of the troubleshooting steps from this article have been performed: https://community.canvaslms.com/t5/Canvas-LMS-Blog/Troubleshooting-Google-LTI-in-Canvas/ba-p/616004
Lastly, and mostly this is a best practice, make sure you are submitting a ticket for this as well. The more tickets that there are documenting an issue the higher visibility and potential resources could be allocated to fix a problem.
Has anyone else had any success trying to move to Google Assignments LTI 1.3 as a solution? It seems that integration is not working either. At this point I have double checked all google admin settings in their article, cleared site settings, LTI tokens, etc, and logging in as a teacher to reattach the file (which I cannot).
I've had similar results with Cloud and 1.3. Some work, some do not. Truly seems to be a Canvas-Google Drive issue.
I have done all of the "tricks" others have mentioned here. Just waiting on a fix and hoping that we will be notiofied.
THis seems to be growing. We are seeing it at multiple sites. A google ticket has been submitted as well.
This is occurring for our school as well. It seemed to be a minor issue last week, but today it has certainly grown into a larger issue.
This starts to occur at our school as well. We are from Sweden so it is working its way around the globe.
Update from Canvas - 1/13/2025
We've made progress but we're still working with Google on a fix. If you'd like us to investigate your individual issue while in case the underlying behavior with Google we're fixing doesn't apply to your situation, then please provide details on the scope of the issue, such as if this is affecting all students or just specific courses. Also, are all of these Google issues you're receiving reports for (or encountering) the same behavior, or are users encountering different behavior/errors?
Thanks,
Seth
L2 Canvas
Thanks for sharing
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