Teacher App - Assignment Description Deleted

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hesspe
Community Champion

Wondering if anyone has encountered this?  A teacher edited a Due Date to an assignment on the Teacher App.  He had a very long, formatted Assignment description that had been composed on the web client.  He says that after changing the date and saving on the app, the description was gone.

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ColtonSwapp
Instructure
Instructure

Hello @hesspe 

I have not heard about this issue, but it does seem very odd! 

The only thing I can think of that might have caused this would be due to their network of cellular connectivity timing out during the save. it's rare, but can happen. 

The teacher could try to clear the cache on the app if they continue to run into this issue. That can be done from the app settings on the device. 

If they are seeing this issue consistently, it might be best to check with Support to see if there is a known issue related to this. 

I apologize that happened to them. 

Hopefully this helps! 

-Colton

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