Trying to take an Exam, I can't get past the Access Code window
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Hello, so I'm taking my first online course, and our first exam was yesterday. We needed to use respondus locked browser to take it, which I got into, then proceeded to the Access code screen. I typed in the given access code and the backup one my professor provided, but then it was like when I pressed submit my screen would refresh, and I'd wind up back in the access code screen with a blank bar without even an error message telling me whats wrong. I even redownloaded honorlock to try and fix this, but what other steps can I take to try and fix whatever is going on? Thank you
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Hi @ccalk2 , this isn't really the place for student user support.
I recommend that you reach out to your prof, student services or IT services team in your institution, as i) there are a number of potential sources of problems and ii) you may want to explore the routes available to you if you were unable to commence/complete your exam.
Good luck!
