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Jgn14
Community Member

Urgent Help With Canvas Account

As I was registering for Canvas I created a student account and it has been attached to my district portal which is what we use to communicate with students and it houses all of the apps we use regularly. Does anyone by chance know how to get my account switched to a teacher account? I have tried to call my district's helpdesk but they have either hung up or given me the incorrect information. I would greatly appreciate it because I am teaching virtually this school year starting on Tuesday and I have been trying for almost two weeks to get my account switched.  If I cannot get my account switched then I won't be able to help my students starting Tuesday. I apologize for the inconvenience and I am thankful for the assistance.

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1 Reply
Bobby2
Community Coach
Community Coach

Hi @Jgn14 

I feel for you! 

While you wait for your institution to sort you out it might help to contact Canvas Support.

Hoping your challenge is resolved soon.

Sing out if you need a hand.