Videos for the Canvas instructions not loading

[bbrown30729]

The videos for the canvas instruction modules will not load and state, "Sorry because of its privacy settings, this video cannot be played here"

I need help.  Thank you

[Hildi_Pardo · Accepted solution]

Hi @bbrown30729 -- where are you accessing these videos?  Perhaps the videos are old, or perhaps they are housed in a course in which you must be enrolled, or for which you must be logged in to access.  

[bbrown30729]

Thank you- yes I think I have it resolved.

Thanks again,

Bruce

[CamberHeddell]

How did you resolve this issue?

[MargoReese]

they are not old videos

[Chris_Hofer]

@bbrown30729 ...

By chance, are the videos the Canvas tutorials made by Instructure for various things like the Gradebook, Discussions, Modules, etc.?  If so, those videos used to be hosted on Vimeo, but now they have been moved over to Canvas Studio.  As an example, the video for the RCE (Rich Content Editor) can be found at this link:

Rich Content Editor (All Users) - Instructure Community - 383140 (canvaslms.com)

On this page, there is an "Embed this Video" button which provides the embed code you can use to add to your Canvas content (or really, any other website).

I'm not sure if this is the issue you are seeing on your end, but I thought I'd pass along the information...because it's still relatively new.