help

[AdrianaSegundo]

canvas is not loading and blinking when I log in and there is no help button at the bottom of the page

[Chris_Hofer · Accepted solution]

Hello there, @AdrianaSegundo ...

Sorry to read that you are having troubles seeing your course(s) in Canvas.  I've been seeing quite a few similar postings similar to yours, and these are some things I've been recommending as possible solutions:

• Are you using an up-to-date browser?  I usually suggest that people use either Google Chrome or Mozilla Firefox.  Also, check out this Guide for additional information to see if your browser is up-to-date: What are the browser and computer requirements for Instructure products?
• Clear your browser's history/cache.  After doing that, close your browser, and then re-start the browser.  Sign in to Canvas.  Has anything changed for the better?
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Get in contact with your school's Canvas Support folks.  I searched Stanislaus State's website, and I found the following page which seems to have some great contact information for you: Canvas Support | California State University Stanislaus (csustan.edu).
• Try contacting Canvas Support to see if they have any recommendations.

Hopefully one or more of these options will work out for you.  Keep us posted here in this thread.  Thanks, and good luck!  Take care...be well.