i am submitting my assignment and turnitin is showing similarity score but when i try to open it it shows blank

[james_whalley]

@AJAY15 Have you tried accessing the report from multiple browsers? Have you tried it in Incognito mode? If neither of these work, you may want to contact Canvas support and Turnitin support. This sounds like it might be a bug.

[Jeff_F]

Hello @AJAY15 - please clarify what it is you are trying to open. Are you trying to look at the similarity report by clicking a button within Canvas or within the turnitin.com website? Or perhaps you are attempting to download the similarity report into a pdf file? Additional details would be very useful and I agree with James about reaching out to support.

Also, the reports may take several minutes to process.

Lastly, when something isn't working as we expect, I always start with the basics: is the web browser up to date? Do you have cookies enabled? Have you tried clearing the cookies and cache?

[AJAY15]

Hello @Jeff_F I am trying to open the similarity report by clicking a button within the canvas. I even tried using different devices and different browsers, but on Canavs it is only showing similarity percentage, but when I click it, there is a blank page. I have attached the screenshot; please look at it.

[Jeff_F · Accepted solution]

@AJAY15 the screen capture is informative! This indicates that your institution is using Turnitin's Feedback Studio. With that information I looked at help articles on the Turnitin website and here is one I found which provides possible reasons why the screen is blank.

https://helpcenter.turnitin.com/hc/en-us/articles/27811940294029-Why-has-the-Similarity-Report-not-g... 

Perhaps one of the reasons listed is the causation.

Have a splendid day!  Best, Jeff