invalid file type for uploading assignments

[ErinMooney]

I am not able to upload or attach files in order to submit assignments. I am trying to upload a jpeg picture and it will not take it. How can I fix this?

[Chris_Hofer · Accepted solution]

Hello @ErinMooney ...

By chance, does your instructor have any file restrictions set for the assignment?  For example, is your instructor restricting to specific image file extensions such as *.jpg, *.gif, *.png, etc.?  You said that you are trying to submit a *.jpeg image which technically would be a different file extension from *.jpg.  While I cannot access your course or your school's Canvas environment, if your instructor had settings configured that were restricting certain file types, you would see those allowable file types listed as part of the assignment.  I suggest that you double-check the instructions to see if there are any restrictions.  And, if you still are unable to submit that kind of file, reach out to your instructor directly to let him/her know that you are experiencing difficulties.  You can do this by clicking on the "Help" icon on the far left-hand global navigation menu, and then select "Ask Your Instructor a Question".

I hope this will be of help to you!  Good luck to you!

[dbrace]

I really wish that Canvas would automatically (behind-the-scenes, not actually seen by end users) allow both JPEG and JPG when either has been entered as a restricted file type. 

I also feel that same way about DOC and DOCX (maybe XLS + XLSX and PPT + PPTX) but there might be an academic justifiable reason for not (e.g. understanding the differences between the two because of the history of Microsoft Office?) doing it for those.

Probably three or four times a year something like this comes up at my school.

Maybe one of these days I will enter it as an idea (probably after everything has stablized with the new process).

-Doug