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[NicoleImbriano]

I was logged in and now I need to reset my password. I requested the link yesterday and I'm still waiting for the link. I am unable to work on my assignments. What can I do?

[nathanatkinson · Accepted solution]

Hi @NicoleImbriano I'm sorry to hear that you're having trouble resetting your password. There are a few things that could be happening. Have you checked any other email accounts you might have added to your Canvas account, like an alternate personal email or school email address? I also recommend requesting another link, as the one you requested yesterday is likely expired at this point. Make sure to check spam folders and any other filters in your email.

[Chris_Hofer]

Hi @NicoleImbriano ...

In addition to what @nathanatkinson said, your school may have a password reset process that is different than what is outlined in this Guide:

• How do I reset my password as a student? (see the information in the light blue box)

If this is the case, you may need to reach out to your school's IT department or Help Desk staff to get this resolved.

Hopefully this extra bit of information will be of help to you.