problem login in canvas missed class today because can't login

[EthelWilliams]

I have class online on Mon.and wednes.why is it that I am not able to login onto canvas I missed the whole class 

[KristinWright · Accepted solution]

Try getting on it from the internet- chrome, Mozilla or Firefox- mine has been down all day as well on phone app but try going online to do it, so you can get your work done. Hope that helps.

[EthelWilliams]

I missed my whole class tonight why can't I log in on to canvas like i usually do I am an Hcc student my username and password had not change so what's the problem

[KristinWright]

I have tried all of your suggestions- please stop telling me this, I was told it earlier this morning, so been there done that I don't need to continually be told that besides it didn't work (i get youre trying to help but it gets old hearing the same thinf over and over that hasnt worked)- the canvas app for the phone is still down but at least I can get it to work through Chrome online. It's just not as convenient as using the app. Hopefully it'll be fixed soon. 

Have a lovely night!

[Chris_Hofer]

@KristinWright ...

Sorry that you seem to still be having issues with your Canvas course(s) in your school's Canvas environment.  The vast majority of folks here in the Community website are Canvas users just like yourself.  A small number of us have connections to Instructure staff, and we've been asked to give the suggestions of making sure your browser is up-to-date, clearing cache/history, contacting the Canvas Help Desk, etc.  I understand the frustration, but if you are able to report the issue to the Help Desk staff, then you can get it logged as a ticket, and you will be notified via e-mail when the issue has been resolved.  Unfortunately, I've not been able to find a common thread as to why this is happening to so many people this semester.  😞

[KristinWright]

There is no help, canvas won't help and the University says it's a canvas problem. 

Canvas says go to the canvas app and fill out a help ticket- well when the app doesn't work, its kind of hard to fill out a help ticket on something you can't get in to.

Ridiculous that you both are blaming one another rather than fixing the problem. 

When you can't get into the android canvas app, you can't fill out a help ticket. And when you go to canvas online from Google it won't let you fill out a help ticket for the android app. So just fix it already. It still isn't working this morning and many other students are experiencing it, not just me.

[Chris_Hofer]

@KristinWright ...

I actually do not work for Instructure (the folks that make Canvas), so I am not able to fix anything in their software.  I'm a fellow Canvas user...just like yourself.  However, I will reach out to the Community team to see if they would be willing to respond.  Hang in there!

[KristinL]

Hi @KristinWright -

If you're able to submit a ticket from the mobile web interface (Chrome, Safari, etc.), you should definitely do so. As you said, the ticket will not be for the Android app specifically, but our Support agents can easily change the affected areas and other tags associated with the case on your behalf after they explore what you share in the details.

It sounds like you've done a lot of troubleshooting, so the next step is working with Canvas Support. An agent will take care of you!

How do I contact Canvas Support? 

[KristinWright · Accepted solution]

Try getting on it from the internet- chrome, Mozilla or Firefox- mine has been down all day as well on phone app but try going online to do it, so you can get your work done. Hope that helps.

[Chris_Hofer · Accepted solution]

Hello @EthelWilliams ...

There have been several students who have had issues logging in to Canvas recently.  Here are some things that have been suggested:

• Make sure that your web browser is up-to-date.  I have been recommending using either Google Chrome or Mozilla Firefox as your browser of choice.  Also, you may want to read through the information in What are the browser and computer requirements for Instructure products?
• Try clearing your browser's cache/history files.  Once that has been completed, shut down your browser.  Then, restart the browser, and log back in to Canvas.  Did anything change?
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Reach out to Houston Community College's staff who work directly with Canvas.  This might be something like their Online Learning / eLearning / Distance Education department.  I found this page on the Houston Community College website that might be of help to you: Technical Support | Houston Community College - HCC (hccs.edu).
• Contact the folks at the Canvas Help Desk.  They may have some additional suggestions for you.

Hopefully one or more of these suggestions will help resolve the issue(s).  Let Community members know if you have any other questions about this...thanks!