Hi @stanselj,
It’s been a while since we’ve heard from you. We hope you are doing well and that you’ve found an answer to your question!
The Community Team acknowledges that this thread does not have a proper answer. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.
Personally, I would report the issue to Canvas Support to get their input. This is not something users should normally encounter at all, and probably needs a deeper dive form support to get to the root cause.
At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.
