Hello Canvas friend,
I'm sorry to hear that you are experiencing this issue but we are here to help. Are you trying to submit a video from your computer to an online assignment in Canvas? If you are having trouble uploading a video you may need to try clearing your cache using this guide or try another device/browser. If the video is long it may take longer to upload, the time this will takes does depend on your network speed. You can test this yourself using https://www.speedtest.net.
To improve your connection is suggested that you connect using a hardwired connection.
How do I submit a media file as an assignment submission?
If you are still experiencing this issue we may need more details about the issue and a link to the assignment. In that case, I suggest reaching out to Canvas support directly so we can better assist.
How do I get help with Canvas as a student?
