skinny scroll bars

[agleue]

For some reason the normal sized scroll bars have become very skinny on my CANVAS LMS on the grades menu.  The other menus - modules, etc seem to have the normal widthness scroll bars.  I am not sure if this is a setting and I accidently hit some button or what but these are not very easy for me to use to go up and down or right left.  I have attached a pic. Thanks,

Alan

[SusanNiemeyer]

Yes, I'm having the same issue. Very odd. 

[agleue]

I just talked to a few other teachers here and same thing. 

[TinaEllsworth]

It's currently a Chrome issue. I switched to FireFox and they are normal-sized scroll bars right now. A developer emailed me late last night and said they are aware of the issue in Chrome and are working on it.

[kmoore2431]

We are also having the same issue. I'm glad it's not just us because I thought I might've also clicked on something in settings. 

[pashultz]

Hahaha. Yes, this was intended to fix the issue I posted a month ago: https://community.canvaslms.com/t5/Canvas-Question-Forum/Horizontal-scrollbar-obscuring-the-bottom-r...

But it seems they overshot!

[kmoore2431]

🤣

[agleue]

Thanks for letting us know more about it!

[agleue]

I hope they change it back!

[Chris_Hofer]

@agleue, @SusanNiemeyer, @kmoore2431, an @pashultz ...

There was a known issue that Instructure (the folks that make Canvas) was recently made aware of with respect to the bottom scroll bar in Grades.  Please see this Known Issue document for more details:

Gradebook scrollbar is cutting off the last row of... - Instructure Community - 601863 (canvaslms.co...

I'm not sure if the recent fix has caused another issue or not.

If things are still not working correctly for you, first try clearing your browser's cache/temp files, closing the browser, and then re-starting the browser to see if things have corrected themselves.

• How do I clear my browser cache and cookies?

If this doesn't work, then reach out to Canvas Technical Support:

How do I get help with Canvas as an instructor?

I hope this will be helpful for you.

[MusicTeacher2]

I just cleared my cache and cookies and restarted everything.  Still a problem.  That was a waste of lost computer time.

[TinaEllsworth]

Try a new browser like FireFox. That worked for me. Developers are working on the issue for Chrome.

[agleue]

This doesn't seem to be working for me either.  Maybe something the district has to do?  Really causing a pain right before grades are due!  Thanks for your help and maybe there is something else to try?

[TinaEllsworth]

It's currently a Chrome issue. I switched to FireFox and they are normal-sized scroll bars right now. A developer emailed me late last night and said they are aware of the issue in Chrome and are working on it.

[TinaEllsworth]

It's currently a Chrome issue. I switched to FireFox and they are normal-sized scroll bars right now. A developer emailed me late last night and said they are aware of the issue in Chrome and are working on it.

[TinaEllsworth]

I am having the same issue.

[TinaEllsworth]

It's an issue with Chrome. Switch to FireFox and the scroll bars are normal. They said they are working to fix the issue.

[CarolWilkinson]

Unfortunately, Firefox doesn't play well with other aspects of canvas. 😪

[jawall]

Same here.  Super frustrating!

[TinaEllsworth · Accepted solution]

I chatted with tech last night. I changed my browser from Chrome to FireFox and it worked. They are aware of the issue and said they are actively working to fix it.

[agleue]

Thank you for posting and updating us, glad to hear, not sure I can access firefox at school but I guess I can deal with the skinny scrollbars for our last week of school. 😊

[agleue]

Things looked fixed now with the normal scroll bars!  Yay

[CarolWilkinson]

I tried Firefox, the bars are still too thin and opaque. 

[pennywarner]

I am having the same problem. I am not able to change browsers because of another platform.  Will there be any solution to this in the near future?