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CristianLomeli
New Member

technical issue

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my classes won't show up. I think my canvas is bugged because it shows the class boxes but they never load.

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1 Solution
nwilson7
Community Champion

@CristianLomeli Canvas isn't bugged, this is a common issue that normally is easily fixed.  The first thing to do it ensure you are using a current supported browser.  If your browser is too out of date, this issue will happen.  Here is a list of the currently supported browser:

What are the browser and computer requirements for Instructure products? 

If you are using a current version of Chrome, sometimes the cache needs to be cleared or it can also cause this behavior.  Here are the steps to clear your cache:

How do I clear my browser cache on a Mac? 

How do I clear my browser cache on a PC? 

Hope this helps!

-Nick

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1 Reply
nwilson7
Community Champion

@CristianLomeli Canvas isn't bugged, this is a common issue that normally is easily fixed.  The first thing to do it ensure you are using a current supported browser.  If your browser is too out of date, this issue will happen.  Here is a list of the currently supported browser:

What are the browser and computer requirements for Instructure products? 

If you are using a current version of Chrome, sometimes the cache needs to be cleared or it can also cause this behavior.  Here are the steps to clear your cache:

How do I clear my browser cache on a Mac? 

How do I clear my browser cache on a PC? 

Hope this helps!

-Nick