Tasks not loading

[AmelieBosley]

Hi. I hope you are well.

For some reason, when I try and click on any tasks that have been set for me on Canvas/ read material in general, the app freezes. The page looks like it will load but after about five minutes, the page still hasn't loaded. I'm sure it's not a wi-fi issue. I was wondering if I could get any assistance with this. 

Thank you, 

Amelie

[cstrikwerda · Accepted solution]

Hello @AmelieBosley 

Thanks for posting in the Community!

I understand that you are wondering about the Canvas app freezing when being sent Tasks for your enrolled Courses.

If you are seeing the app freezing, you could try clearing the app cache if you are using an iOS device. Here is a reference for that if needed: https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/What-Student-app-options-can-I-manage-fr...

Here is a video guide for using the Canvas Student app: https://community.canvaslms.com/t5/Video-Guide/Canvas-Student-App/ta-p/384213

From that guide:

To view course assignments, tap the Assignments link. The Assignments page displays all assignments in your course. To view information about an assignment, tap the name.

Also, here is the guide for using the Canvas Mobile apps for Students: https://community.canvaslms.com/t5/Student-Guide/How-can-I-use-Canvas-on-my-mobile-device-as-a-stude...

Here are all of the Canvas Student Mobile guides for iOS and Android: 
https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/tkb-p/student_ios
https://community.canvaslms.com/t5/Canvas-Student-Android-Guide/tkb-p/student_android

Hope this helps and thanks for posting in the Community!