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Cannot Access Recorded Lectures Due to Canvas-Zoom Account Binding Issue

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YufengHOU
Community Novice

 My Zoom account appears to be incorrectly bound to the Canvas system, which is preventing me from viewing course recordings. I have already verified that the recordings exist and are available, but I consistently encounter an error when trying to access them.

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Chris_Hofer
Community Coach
Community Coach

Hi @YufengHOU ...

In addition to what @dbrace asked you, I am not sure if this will help or not, but when in Canvas, if you go to your "Account" >> "Settings" page, there is a section on that page called "Approved Integrations".  Is there any kind of row for Zoom listed in that section?  If so, do you have a trash can icon on the right side of the table of approved integrations that you could remove it?  I do agree with Doug, though, that your e-mail address in Canvas does need to match your Zoom account e-mail address, so that is something to definitely check.

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