Cannot Access Recorded Lectures Due to Canvas-Zoom Account Binding Issue

[YufengHOU]

 My Zoom account appears to be incorrectly bound to the Canvas system, which is preventing me from viewing course recordings. I have already verified that the recordings exist and are available, but I consistently encounter an error when trying to access them.

[dbrace]

Hi @YufengHOU,

Without being your institution's admin for either Canvas or Zoom, are both of your accounts using the same email address?

Have you reached out to your institution's Canvas team or IT Department?

-Doug

[Chris_Hofer · Accepted solution]

Hi @YufengHOU ...

In addition to what @dbrace asked you, I am not sure if this will help or not, but when in Canvas, if you go to your "Account" >> "Settings" page, there is a section on that page called "Approved Integrations".  Is there any kind of row for Zoom listed in that section?  If so, do you have a trash can icon on the right side of the table of approved integrations that you could remove it?  I do agree with Doug, though, that your e-mail address in Canvas does need to match your Zoom account e-mail address, so that is something to definitely check.