Unable to process message recording in. Canvas

[CherylGomez]

I recorded my lecture in Studio.  The file uploaded but then ran for over 3 hours before giving a message of unable to process.  Where is the upload? I refuse to do this again.

[cromijn · Accepted solution]

Hello @CherylGomez ,

I am sorry to hear the Studio recording was not uploaded and saved as expected.  I was able to check and see that you reached out to the Canvas Support Team which was exactly the right route to go for this type of situation since the support team can check the backend info nation for helpful details. 

Given this was addressed back in February by the Canvas Support Team we will be setting this post as solved at this time.

If you still have questions related to this please let us know by replying to this post which will reopen it for Community members to further address as needed!