Updating Studio

[AngelaThurman]

My IT Dept said I need to update Studio but I am not seeing that link or option- does anyone know where that is or how I can update Studio?  FYI, I am using a Mac with Chrome.  

[Chris_Hofer]

Hi @AngelaThurman ...

I'm not sure what you or your IT department means by "update Studio".  Studio is a paid addition that your school can purchase from Instructure (the same folks who make Canvas).  There generally isn't anything you need to "update" on your own...with maybe the exception of the screen capture software...but I think that's pretty rare.  Instructure would be the one that does the vast majority of updating anything related to Studio, so I am curious to know what your IT department was referring to.

What are you trying to do with Studio?  Is there anything we can help you with here in the Community?  Looking forward to hearing back from you soon.

[AngelaThurman]

I put in a ticket for IT because of two issues- one (that you have already helped me with) is that I can not open the screen capture within Studio when using Chrome.  You suggested using Firefox, which does work.  However, the tech person said that when she "impersonated" me in the account, she got a pop up that said that Studio needed to be updated, she said that she could not update it for me but I do not get that pop up no matter which browser I use!

Second issue is that when I upload a test bank (from OpenStax), it shows up in my FILES section on Canvas but I can not acess it any other place- I can't see it when I try to "manage question banks" or build a quiz- IT thinks it is an issue with the type of file but no one has been able to resolve it for me- ugh!