Updating Studio

[AngelaThurman]

My IT Dept said I need to update Studio but I am not seeing that link or option- does anyone know where that is or how I can update Studio?  FYI, I am using a Mac with Chrome.  

[Chris_Hofer]

Hi @AngelaThurman ...

I'm not sure what you or your IT department means by "update Studio".  Studio is a paid addition that your school can purchase from Instructure (the same folks who make Canvas).  There generally isn't anything you need to "update" on your own...with maybe the exception of the screen capture software...but I think that's pretty rare.  Instructure would be the one that does the vast majority of updating anything related to Studio, so I am curious to know what your IT department was referring to.

What are you trying to do with Studio?  Is there anything we can help you with here in the Community?  Looking forward to hearing back from you soon.

[AngelaThurman]

I put in a ticket for IT because of two issues- one (that you have already helped me with) is that I can not open the screen capture within Studio when using Chrome.  You suggested using Firefox, which does work.  However, the tech person said that when she "impersonated" me in the account, she got a pop up that said that Studio needed to be updated, she said that she could not update it for me but I do not get that pop up no matter which browser I use!

Second issue is that when I upload a test bank (from OpenStax), it shows up in my FILES section on Canvas but I can not acess it any other place- I can't see it when I try to "manage question banks" or build a quiz- IT thinks it is an issue with the type of file but no one has been able to resolve it for me- ugh!

[cromijn]

Hey @AngelaThurman ,

Thanks for the additional details about your two situations! I may be able to help address the Studio one a bit more here.
Generally, when the Screencast-o-matic tool is downloaded from Studio, it is intended to be the current version - 

• How do I install the Screencast-o-Matic screen capture application?

You could try uninstalling Screencast-o-matic - Uninstall and reinstall the desktop application on Windows OS or Uninstall and reinstall our desktop application on MAC OS - and then reinstall it to see if that helps with your access. 

In addition to the Screencast-o-matic tool, we also have the Canvas Studio Capture tool through Studio Canvas Studio Capture which works best with Google Chrome and Microsoft Edge. 


For the test bank from OpenStax, are you by chance using the steps listed in this support guide by OpenStax?

How to import QTI TestBank into Canvas

If you are, it may be that the file is importing as a Question Bank instead of as a quiz as some files that are imported only import as Question Banks. If however it is not appearing there or as a quiz, you may want to try reaching out to their support  team as there may be something not set up on their end that is preventing the file from being able to import properly. 

Let us know if this helps!!