[Sesssion] Unleashing Potential: Salesforce and 13 Colleges Unite 16 Experts to Drive 47+ Online Programs

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Presenters

  • Alexander Vinolus, University of Cincinnati Online
  • Lisa Dieso, University of Cincinnati

 

Description

The University of Cincinnati Online has recently made the switch to using a CRM, Salesforce, to help our Instruction Team manage and track the work we do across 10 colleges in Canvas. The transition to using Salesforce has allowed for better work tracking, more efficiencies, cross-functional collaboration, and greater data reporting with key external and internal partners across the university. We will discuss our journey from tracking course builds and designs on a whiteboard to now using a CRM that allows for automation, communication, and other efficiencies allowing for more time focusing on designing and building quality online Canvas courses.