Grades not syncing to PowerSchool for one student in class

[cheri_masters]

Does anyone have a suggestion when the grades for one student do not sync to PowerSchool? The grades for all the other students are syncing just fine. I am just seeking thoughts on why and a direction to start looking.

Thanks for any assistance!

[melodyc_lam]

@cheri_masters 

Hey! I always start by going to the Grade Sync page to troubleshoot any issues with Grade Sync.

The page should let you know why the one student isn't syncing correctly. Also, if you're using the OneRoster integration, grades only sync if there have been changes and the assignment has grades in it.

Hope this helps!

[cheri_masters · Accepted solution]

Thank you.

I think it ended up being some attendance issue from PowerSchool. Not really sure. I hit the big Remaster grades button and it worked.

I do appreciate your reply. Thanks. 😊

[sadie_phelan]

What is the remaster grades button? I have 6 new students and when I sync my grades, theirs do not come over. I need help. 

[cheri_masters]

The Remaster grades button is found on the Grade Sync, then the Utilities tab. It basically re-sends all assignments and scores from Canvas to PowerSchool. I advise always downloading a copy of your grade book before hitting the button. This may work for new students whose scores are not syncing over yet.