OneRoster 1.2 connection issues - Infinite Campus

[Michael70]

For the past five days I have not been able to get a roster sync with Infinite Campus OneRoster 1.2. I’ve tried to determine if this is related to Infinite Campus’ outage, but have not heard either way. Other Vendors have been able to sync with our Infinite Campus instance.

Is anyone else also experiencing this issue? 

Thank you,

Michael

[KristenLuke]

Hello @Michael70 , 

Thank you for contacting the Instructure Community to discuss your question concerning syncing your roster to Infinite Campus . Are you attempting to sync the roster in Infinite Campus to Canvas for a specific course ? How are you attempting this process ? If student enrollments are not automatically updating to match the Infinite Campus roster, please reach out to Canvas support for assistance.  Are you attempting to sync your grades in a specific our to the Infinite Campus grade book ? For more detailed instructions :  How do I sync my course gradebook from Canvas to I... - Instructure Community  . 

Also, due to the detailed nature of this question, I might suggest reaching out to Canvas support. To contact us :  How do I contact Canvas Support? - Instructure Community  . 

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[KristenLuke]

I hope this helps ! Again, thank you for reaching out to the Instructure Community. 

[Michael70 · Accepted solution]

This has been resolved. Thank you, Kristen.