Hi @Lannybb216,

Panopto is a 3rd party product not really affiliated with Canvas/Instructure at all.  I would highly suggest contacting your IT help assistants again, as issues with Panopto are not something anyone at Instructure or the community here are really going to be able to address.

I'm sorry to have to give you this news, but I hope it gets you pointed back to someone who will actually be able to help.

-Chris